Frequently Asked Questions
Everything you need to know about your Face to Face Games shopping experience.
What is your shipping policy for apparel and accessories?
We offer standard and expedited shipping options across North America. Orders are typically processed within 1-2 business days, and tracking information will be provided via email as soon as your package departs our facility.
How do I know which size will fit me best?
Each product page includes a detailed sizing chart with measurements in both inches and centimeters. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and still have the original tags attached. Please visit our Returns Portal to start a request.
Are your products ethically sourced?
Yes, Face to Face Games is committed to ethical fashion. We partner only with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team, but once an order has reached the shipping stage, it cannot be modified.